We are seeking a Junior Service Delivery Manager (our term for Customer Success at Scoro) to join our team in Tallinn or Riga to ensure our customers are getting the most value out of Scoro and achieving their goals efficiently.

In this role, you’ll be part of our Success on Demand (CSoD) team, managing incoming customer inquiries and proactively engaging with clients. Your main objectives will be to drive product adoption, ensure a positive customer experience, and support growth through renewals and retention.

If you have experience in customer success, project management, account management, or customer support, and you’re excited to work in an international SaaS scale-up, this job might be for you!

Your responsibilities include:

• Customer Communication: Handle incoming customer messages (emails, calls, ticket responses) and assist with proactive outreach (such as sending updates or helpful notifications).
• Account Support: Help identify and monitor at-risk accounts and work with your team to implement action plans.
• Onboarding & Training: Support customers through product consultations, assist with training sessions, and help with re-onboarding smaller accounts to ensure they get the most out of Scoro.
• Feedback Collection: Gather and share customer feedback to help inform product improvements.
• Commercial Support: Identifying and forecasting commercial opportunities and participating in contract discussions under the guidance of senior team members.
• Performance Contribution: Contribute to achieving individual and team performance targets.

Why Join Scoro?

• A 4-Day Work Week - Enjoy a full salary without compressed hours;
• Stock Options Package - Be part of Scoro’s growth and share in our success;
• 3 Paid Medical Days - Extra days to prioritize your health;
• Health Comes First – Enjoy 3 paid medical days, health insurance (or Stebby compensation in Estonia), and mental health services;
• Continuous Learning – Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.
• Work Where You Thrive – Enjoy hybrid work flexibility—join us in our cozy Tallinn or Riga office or work from wherever suits you best.
• Community and Activities - Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities;
• Global Gatherings - Meet the entire Scoro team at our bi-annual company-wide events in Tallinn;
• Unique Company Culture - Work in an international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on Instagram and Scoro’s Blog.
• Monthly Gross Salary based on experience is 2000-2500 euros and a bonus depending on individual and team performance (for example, ticket response times, upsell, lead generation, data hygiene and learning & development).

You might be our newest Scorer if you have:

• At least 1-2 years of experience in Customer Success, Project Delivery, or Customer Support, preferably within a SaaS environment.
• A solid understanding of customer communication and support best practices.
• An analytical and commercial mindset to identify opportunities, drive customer success, and enhance retention.
• A tech-savvy nature with a willingness to dive deep into our product so you can ensure our customers get the best out of it.
• A proactive, eager-to-learn attitude and a solutions-focused approach.
• The ability to work both independently and collaboratively within a supportive team.
• Excellent communication, interpersonal, and time management skills.
• Fluency in English.

• Experience in the SaaS industry.
• Familiarity with customer success or support tools such as ZenDesk or PlanHat.
• Some background in sales or pre-sales support.

What happens next?

Apply now, and we'll be in touch with you soon! We start screening candidates immediately!

If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post: How We Recruit at Scoro: A Sneak Peek Inside.

Please do not see everything in this job ad as a "must have" but rather as a guiding list of what we're looking for. We know that no candidate will be the perfect match for all we've mentioned in this posting, so don't be afraid to apply if you feel you're close to the brief but not "spot on".

Scoro is an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.